Terms and Conditions


All prices stated are net, VAT on coach hire is zero rated.

To accept a quotation and make a booking, you, hereinafter referred to as ‘the Client’ must send a written confirmation to ‘CiTiLiNK SOLUTiONS Ltd’ hereinafter referred to as ‘the Company’.
The quotation is subject to a vehicle being available. When the Company receives written confirmation the Company shall be the sole judge of such availability. Any amendments to the booking MUST be made in writing.

The balance of the hiring charge must be paid at least 7 days before the date of journey unless agreed beforehand.

Fuel surcharges may be added to any booking at any time.

Cancellations must be made in writing and the Client agrees to pay the Company on demand a sum not exceeding the hiring equivalent. The appropriate cancellation charges become payable: Less than 7 days notice a £25 admin charge, Less than 48 hours notice 100% of the hire is payable as to the amount of such sum the Company shall be the sole judge and may use its discretion to issue a credit note. Unless the said sum shall be paid upon demand it shall become a debt due from the Client to the Company and shall be immediately recoverable as such.

All requests for the hire of a specific vehicle are accepted subject to availability. If that vehicle is not available the Company reserves the right to substitute an alternative vehicle including those of other operators.

No more than the maximum permitted number of passengers may be carried on each vehicle.
The Client is responsible for all parking charges and any fines incurred when under the instruction of said Client.

Variations in the journey will only be accepted subject to prior commitments of the Company.

If the arrival of a Clients flight is delayed the driver will continue to wait at the airport unless instructed otherwise or unless he is informed that the plane's arrival will be abnormally delayed, in such circumstances an additional charge may be made at the appropriate rate for the vehicle in respect of the time spent by the driver in waiting at the airport. The Company reserves the right in its sole discretion to recall a driver from the airport if he is required to carry out his duty elsewhere or if he continued presence would result in him exceeding his legal driving hours or if the plane's arrival will cause the driver to wait for an abnormal length of time or in any other circumstances as the Company sees fit.

Where the Company hires in vehicles from other operators at the request of the Client or where the Company arranges ancillary facilities such as meals, accommodation, ferries, shuttles, admission tickets or any other services provided by another contractor it does so as agents for and on behalf of the Client. Any terms and conditions imposed by such other contractors through the Company shall be binding on the Client as if he had contracted such services.

Other than on a vehicle fitted expressly for the purposes, food and drink may not be consumed on the vehicle without prior arrangement from the Company or the driver.

The hours agreed with the Company for the operation of any hire(s) must be observed (excluding emergencies or diversions) so that current regulations governing drivers hours and rest periods may be complied with, the Company reserves the right to curtail or otherwise alter any hire which does not comply with relevant regulations.

The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations may be removed on the driver’s authority. The Client will be held responsible for the conduct of passengers and any damages caused to the vehicle by passengers during the hiring.
Seat Belt Regulations require adults and children aged 14 and over to wear seat belts at all times where available.

The Company operates a strictly NO SMOKING policy on board its vehicles. NO ALCOHOL permitted without prior consent.

The giving or placing of an order with the Company shall be deemed an acceptance of these terms and conditions of hiring. No forbearance by the Company in exceeding its rights under these terms and conditions of hiring shall be constructed as a waiver of any of its rights.